Sage ACCPAC

Time Management

Sage CRM Care provides an interactive calendar, which integrates with Microsoft ® Outlook® , synchronizing tasks, appointments, cases and calls for all users. Users can pre-set onscreen reminder notifications, which alert them of pending tasks. Filter and sort options allow users to manipulate onscreen data to the individual’s preferences. Sage CRM gives your staff the ability to resolve customers’ calls immediately, escalate and prioritise issues and reduce the amount of time to resolve each call, all of this increasing customer loyalty and confidence.

Through the user-friendly interface, recent history buttons, call and e-mail interaction logs, and hypertext search capabilities, Sage CRM keeps critical information at your fingertips—helping customer-support professionals find what they need, when they need it.